Withdrawal

The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law. Consumers are all individuals that complete a transaction that is not attributable to their commercial or self-employed occupation.

CANCELLATION POLICY

You may repeal your contract of purchase within 14 days without having to state reasons. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession. To administer your right to cancel your order, you have to inform us, g-lab GmbH, Gladbacher Str.78, 40219 Düsseldorf, Germany, customercare@g-lab.com, Phone +49 211 43 61 67 11 , Fax: +49 211 436 167 27, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, fax, or an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template. It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

CONSEQUENCES

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including the delivery costs, provided that the order was placed from Germany or Austria (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For orders from other countries, the delivery costs paid by you will not be refunded. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You shall return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

For orders from Germany or Austria, we bear the cost of returning the goods. For orders from other countries, the customer shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods if such diminished value is due to handling of the goods that was not necessary to inspect their condition, properties and functionality.

End of advisory

CANCELLATION TEMPLATE

In case you would like to withdraw the contract, please fill in the following information and send them back to: g-lab GmbH, Gladbacher Str. 78, 40219 Düsseldorf, Germany, customercare@g-lab.com
- Herewith I withdraw the contract for the purchase of the following goods:
- Returning goods
– Ordered on (*)/received on (*)
– Customer name
– Customer address
– Customer signature (only for written notices)
– Date

(*) cross out if not applicable.